| Date |
Ship |
2013 |
Incident |
| March 17 | Seven Seas Voyager | Cruise Law News reports a passenger is stating on Cruise Critic that the ship is experiencing propulsion problems: "We are trying to make our way to Shanghai and the ship has propulsion issues again. Our arrival is delayed 6 hours due to the propulsion issue and because we have missed high tide. We personally have lost 1 of our tours due to conflicting times, unfortunately it is one that was a big motivator for this trip. They have not mentioned to anyone on board that this is the 2nd time in the past couple of months the ship has had propulsion issues. Not too impressed with the situation. As well we are now missing 1 of our ports. Sounds vaguely similar to a couple of months ago on this ship." There is also a comment on Twitter by a person who apparently communicated with a family member on the Voyager: "Just talked to family onboard RSSC Voyager. 6 hrs late into Shanghai-propulsion problem. Skipping stop in Xiamen to get to HK." | Propulsion problems / missed port |
| February 3 | Seven Seas Voyager | Australian press reports police in Darwin are investigating the death of a 24-year-old cruise ship employee (a singer with Jean Ann Ryan Productions) found dead on the ship in Darwin. The young woman's body was found in her cabin today, Commander Richard Bryson of the Territory's Crime and Specialist Support Command said. "The woman was a staff member on a cruise ship which is currently moored in Darwin Harbour," Commander Bryson said. In a statement to the media Commander Bryson refused to release any further details about the case, but did confirm that a crime scene has been established. "A crime scene was established as the investigation into the circumstances surrounding the incident continues." Boston dot com reports the death has been ruled nonsuspicious. | Crew death |
| Date |
Ship |
2012 |
Incident |
| November 10 | Seven Seas Navigator | From a passenger: We recently returned on Oct 26th. 2012. I just wanted to alert future cruisers that be careful when doing business with Park West auctions. We were repeatedly told by the auctioneer that the price bid was the full price and included shipping, framing etc. I did sign the invoice after the auction, but when I got home I found that they had added $119.00 shipping and $35.00 appraisal fee. I contacted them on Oct 27th when I got home and they have never acknowledged my complaint. I think this was misleading and thought you should know. UPDATE: The passenger writes: "I would like to report that they have called me and made a full refund of the amount mistakenly added to our bid on their art work. I want to thank them for their response and refund." One has to wonder whether the public visibility on this web site had any impact on the outcome. | ?Art auction fraud? |
| October 27 | Seven Seas Voyager | Cruise Law News reports an Italian newsaper is reporting that a U.S. passenger became sick with meningitis and was taken ashore for medical treatment once the ship arrived at the port of Messina. The passenger was taken from the cruise ship to a hospital in Gaeta. However, no other passengers were allowed to disembark - apparently out of concern that they may also be sick and infect people ashore. The newspaper account states that the passengers were given prophylactic medications but must wait at least 48 hours to avoid others from being infected. UPDATE: I received a report that the Italian Health Ministry announced today that the affected guest tested negative for meningitis. | Pax with meningitis |
| February 13 | Seven Seas Voyager | CargoLaw reports the ship was enroute from Sydney to Auckland was caught in a Tasman Low off the Southeast end of the South Island of NZ on Jan 31. Reports claim she was hit by 10 - 11 metre waves and storm force winds that broke glass and balcony dividers and some deck furniture broke their lashings breaking electrical fittings which caused a fire that was put out. No casualties reported. | Severe weather, fire, broken windows |
| Date |
Ship |
2011 |
Incident |
| October 26 | Seven Seas Navigator | The Post and Courier reports the ship pulled into Charleston on Tuesday and has extended its stay. The Seven Seas Navigator has adjusted its itinerary and is now expected to sail around 10 PM Wednesday, the State Ports Authority said. Originally it was scheduled to leave around 8 p.m. Tuesday. From a passenger: WRT your report concerning Navigator extended stay in Charleston; due to shipping congestion at Savannah, our port visit there was cancelled and we were given a second day in Charleston. Two full days in Charleston were great. | Delayed departure - no reason given |
| dd/mm/yy |
Ship |
2010 |
Incident |
| 4.10.10 | Seven Seas Voyager | Passengers are being flown home from Athens and will receive full refunds after Sunday’s cruise was canceled due to a podded propulsion malfunction. The ship is remaining in Piraeus until Wednesday, when it will move to Genoa for repairs. It is not known when repairs will be completed. The canceled cruise was a 14-night sailing to Venice. UPDATE October 6: A second cruise has now been canceled. The Oct. 17 voyage from Venice, a 10-night cruise to Athens, will not operate. | Cruise canceled |
| 8.4.10 | Prestige Cruise Holdings | Travel Weekly reports the parent company of Oceania Cruises and Regent Seven Seas Cruises was fined $75,000 by the U.S. Department of Transportation for not disclosing applicable taxes and fees in its "free air" advertisements. The DOT said in a consent order that ads for air-cruise packages did not include government taxes or air-related fuel surcharges and service fees. The DOT considers the failure to disclose such charges an unfair and deceptive trade practice. "The 'free' air fares, as advertised, do not provide adequate notice that certain taxes and fees, which properly may be stated separately from the advertised fare, must be paid by the traveler in order to obtain the 'free' air fare, nor of the amount of such taxes and fees," the DOT order said. The DOT said that Prestige had immediately revised pricing on its websites and informed printing vendors to discontinue its 2009 and 2010 advertisements. Prestige also told the DOT it had contacted some 31,000 travel agents to inform them of the change, and that it informed marketing, sales and field staff about the new advertising policy. In addition, Prestige told the DOT that "in the interest of offering customers a more simple pricing structure," Regent and Oceania have now implemented an all-inclusive pricing model in which all airline-imposed fuel surcharges and government taxes are now included within the advertised fare. | Fine for deceptive advertising |
| 14.1.10 | Seven Seas Mariner | The CDC today reported the following illness outbreak last month: The ship reported 28 of 621 (4.51%) passengers had reported ill with gastrointestinal illness on an 18 day cruise ending December 20. | Illness |
| dd/mm/yy |
Ship |
2009 |
Incident |
| 14.12.09 | Seven Seas Voyager | From a passenger: Aboard Seven Seas Voyager, Rio-Ft Lauderdale. Captain came on at 9 a.m. Monday, said we'd lost power in a pod overnight; power reduced and skipping port call in Antigua in order to reach San Juan as early as 9 a.m. Tuesday to investigate. We experienced a similar delay this time last year, and the ship had major pod damage last spring. UPDATE December 18: We limped into Port Everglades this morning at 7:45 on three pods. Ship was scheduled to turn around with a full load of 700 pax for a holiday cruise, departure scheduled for 5 p.m. but maybe later as weather has delayed flights all over the South. Bottom line, if the pod problem was identified in San Juan, it was not fixed. | Propulsion problems |
| 11.11.09 | Seven Seas Navigator | According to a news report Cruise Holdings has alleged that manager V.Ships Leisure is to blame for “potential environmental law violations” aboard the ship.. According to a legal filing made public this week, V.Ships was hired on a one-year contract in 2008 to provide ship management for three Prestige-owned Regent cruise vessels. In March, Prestige instructed V.Ships to place Tonci Masle, a chief engineer at Prestige-owned Oceania Cruises, aboard the Navigator in preparation for Prestige’s takeover of Regent’s ship management in June. Prestige claimed that Masle found “numerous deficiencies” and “identified potential environmental law violations onboard the Seven Seas Navigator”. On 17 March, Prestige “instructed the crew of the Navigator that all bilge water be discharged to shoreside disposal facilities to avoid any further potential violations”. Prestige also turned itself in to the US Coast Guard and US attorney’s office. Prestige subsequently faced “legal fees relating to the US government’s investigation of environmental violations”. In addition to seeking damages from V.Ships and its president Roberto Giorgi, Prestige is also suing Italian class society RINA, which inspected the Seven Seas Navigator. | Environmental |
| 26.8.09 | Seven Seas Navigator | Cruise Critic reports cruises have been canceled between November 8 and December 18 because the ship has been forced to reschedule dry docking originally scheduled for January 2010. Instead of being dry docked in South Carolina, the work will be done in Germany, thus requiring two transatlantic trips without passengers. | Cancelations |
| 1.4.09 | Seven Seas Voyager | The company announced today that the cruises scheduled for April 18 and May 8 have been cancelled so repairs can be made to one of the pod propulsion units (see March 22 below). Guests who joined the cruise in Dubai have been told, if they choose to remain on the ship, that all port call en route to Rome have been cancelled except for Muscat, Safaga, and Aqaba (Safaga and Aqaba notably have high priced shore excursions that yield considerable revenue for the company). According to a passenger: Shortly after checking in at the hotel on Monday, I met a UK couple who showed me the letter they had received from their travel agent early Saturday morning explaining the situation as it seemed then and offering three options for everyone cruising from Dubai to Istanbul: Full refund + $500 future cruise credit; switch to Mariner in Asia a week or two later at no additional charge; continue on with a somewhat curtailed (miss four ports) cruise with a $400 shipboard credit + 25% refund for that segment + 25% future cruise credit. Ha! And that's how things stood until Tuesday night when word began to spread that things were worse than they appeared. Wednesday we were to check out of the hotel and proceed to the ship at 1PM. Once there, we boarded and were shown into the conference and card rooms, and greeted by the captain and various mid-level staff to explain our revised options: Voyager has bigger problems than previously thought. No Istanbul. Only ports will be Muscat, Safage overnight and Aqaba, then onward to Roma for 3-4 weeks of drydock. Grosso problemo. Our choices are: Full refund and they would do their best to rebook air home in same class, tho' it might be 2-3 days before we could get out of Dubai; Mariner in Asia; stay on ship & get 50% refund for 18 days on board + 100% refund for additional days unused + flight home from Rome in same class you came over on + refund of travel insurance premium as future cruise credit. Plus I may be able to get something back from insurance company for cruise interruption (doubtful). Oh, and we have until 3PM -- less than two hours -- to decide. So it began. Everyone has different situations. We explain our situtations to EVP vessel operations who confers with CEO, who is limited by what insurance company will pay line, but he has some wiggle room. He is very nice, but can only go so far. So I chose #3, the best of three bad choices, I guess. So, off we go limping along with one pod. Everyone wants to see Luxor and Petra, and if they announce that they have to cancel one or the other, there will be mutiny. Or at least real lawsuits. Short of the ship actually sinking, it could not be worse. | From bad to worse to horrible |
| 22.3.09 | Seven Seas Voyager | According to reports from passengers on board the Voyager, one of the pods was caught in a fishing net. Attempts to release the pod failed. The ship is on it's way to Dubai at a speed of approximately 12-14 knots. The manufacturer of the pod will be joining the ship shortly. The ship is expected to be dry docked in Dubai to fix the pod. In the meantime, many port cancellations have occurred (including Mumbai and Abu Dhabi). There appears to be no media reports as yet on this story. NOTE: There was a similar incident November 26, 2008, when the ship was returning to Fort Lauderdale. It arrived in port a day late because of reduced speeds. | Propulsion problems |
| 8.2.09 |
Seven Seas Voyager | From a reader: A friend of mine called from the ship and
told me they are experiencing very rough seas in the Tasmanian
Sea. She is a very experienced cruiser and she said these are the
roughest seas she has ever experienced. Passengers are not allowed on
deck, waves are crashing into the balconies and dishes are breaking and
crashing in the dining rooms. The ship is scheduled to reach Sydney on
the 13th. From a passenger: Utter nonesense. I am on board the
Voyager. Was it rough - yes, it is the Tasman Sea. There were signs
posted asking us not to go out on decks 5 and 6 - for our own safety. I
am on deck 7 and would not have been stupid enough to go out on my
balcony but we were not "forbidden". Hardly the catastrophy the poster
led the readers to beleive . . . we're in Sydney today - cool and
overcast. |
Very rough seas |
| dd/mm/yy |
Ship |
2008 |
Incident |
| 26.11.08 |
Seven Seas Voyager |
Cruise
Talking reports the ship has a problem with her propulsion system.
She reportedly snagged fishing nets and is running slower than normal
due to the damage done. Arrival in Ft. Lauderdale is delayed one day to
December 2nd on the current transatlantic crossing. RSSC are sorting
all required air changes free of charge and all passengers on the
current cruise are receiving $400 each towards a 2009 cruise. The next
cruise will be losing a port, which one is unknown at present but
passengers will be compensated accordingly for the late start of the
cruise and the missed port. FROM A
PASSENGER: We are ticketed
for the now-delayed Dec. 1 cruise on the Voyager out of Port
Everglades. We were contacted yesterday and they told us about the
fishing nets, etc. We are being put up at the Hyatt Pier 66 near the
port and will board about noon on Dec. 2, they say. We are disappointed
to miss a day at sea, of course, but the compensation seems fair to me. The dropped port is the
furthest away, Santo Tomas de Castilla, Guatemala. Port times have also
been rescheduled and in some cases, Cozumel in particular, shortened. |
Propulsion problems -- Delayed arrival & departure |
| 21.10.08 |
Seven Seas Voyager |
The ship hit the quay in Rhodes with her stern, no injuries
but minor damage done to the ship. |
Collision with Quay |
| 25.9.08 |
Seven Seas Mariner | The Juneau
Empire reports the ship violated its
wastewater discharge permit in May, June
and July (2008), according to Alaska regulators. Wastewater
samples from the ship had higher-than-permitted zinc. |
Environmental |
| 3.9.08 |
Seven Seas Mariner |
The ship reported 12 of 445 (2.69%) crew and 33 of 620 (5.32%) passengers had reported ill with gastrointestinal illness on a 7 day cruise from Seward to Vancouver (August 27 - September 3). | Illness |
| 27.8.08 |
Seven Seas Mariner | From a passenger: I don't know how many people were sick with Norwalk virus during the cruise, but many became ill on the trip home, including me and my husband. I have been told that half of a tour group of 100 (Nomads) were ill on their private jet on the way home. The man across from me on the train from Seward to Anchorage was ill and his wife said the captain had given him an antiemetic. We observed at least one other person who appeared to be ill in the hospitality room at the Anchorage Hilton and one of the people we met for lunch around 2pm the day we disembarked returned sick to his hotel room before lunch was served. I became ill on the plane on the way home to Philadelphia and my husband shortly after. on the drive home from the airport. Too bad, though, because it was our first cruise, which we really enjoyed, but I'm afraid it will be our last. My husband sent an e-mail to the Regent Travel Office on Thursday, about 7pm eastern time, letting them know of our illness and that of several others. We didn't know about the Nomads util late last night. We thought such a high-end cruise line would be safe but I guess you can never be sure. | Illness |
| dd/mm/yy |
Ship |
2007 |
Incident |
| 16.4.07 |
Seven Seas Navigator | The ship reported that 22 of 456 (4.8%) passengers had become ill on a 12 day cruise from Fort Lauderdale and that included calls at Savannah (GA), Charleston (SC), and Bermuda (5 - 16 April). Symptons were consistent with gastrointestinal illness (e.g., norovirus) | Illness |
| 7.3.07 |
Seven Seas Mariner |
The ship reported that5 of 446 (1.12%) crew and 38 of 614 (6.19%) passengers had reported ill on a 12 day cruise from Lima (Peru) to Fort Lauderdale (25 Feb - 9 Mar). Symptons were consistent with gastrointestinal illness (e.g., norovirus) | Illness |
| dd/mm/yy |
Ship |
2006 |
Incident |
| 30.11.06 |
Seven Seas Mariner |
From a passenger:
I just returned from the
Mariner cruise Sydney to Auckland, November 15-30. Prior to my
boarding, passangers received a letter stating that the ship was
operating with only 60% propulsion due to problems with one of the
pods. As a result, two stops between Auckland and Los Angeles would be
eliminated. Three days into the portion of my cruise, one of the three
main forward elevators became inoperable and remained that way for six
days without explanation. Much grumbling. |
Propulsion problems |
| 27.11.06 |
Seven Seas Voyager |
The ship's stay in drydock has been extended 11 additional
days in order to complete repairs on the ship's diesel electric
motors. The four-night cruise on 30 November and seven day cruise
on 4 December have been canceled. Passengers will receive a full
refund and an incentive to book a future cruise. |
Cancelations |
| 11.11.06 |
Seven Seas Navigator |
Emergency services were assessing how to handle
a medical emergency aboard the ship Seven Seas Navigator after a
74-year-old American suffered a heart problem which could be a stroke or a blood clot. An air rescue is being considered and the ship, originally bound for the US from Europe, has been diverted to Bermuda to arrive on Saturday. It is not clear whether this will affect the arrival day/time in Port Everglades on Monday. |
Diversion for Medical Emergency |
| 14.9.06 |
Seven Seas
Voyager |
From a passenger: About 10am this morning 9 men were rescued from a capsized Zodiac type boat off the coast of Spain. They said they were trying to get to Spain from Algeria. They are being held under guard and were provided food and dry clothing. They will be turned over to the Spanish authorities in Barcelona tomorrow morning (September 15) | Rescue at Sea |
| 4.9.06 |
Seven Seas Mariner |
A passenger reports that one of the ship's propulsion pods
experienced an electrical short and was subsequently shut down.
Rough weather prevented the technical crew from having access to the
pod to begin repairs and arrival in Whittier was delayed almost 24
hours. The following cruise (September 7 to Vancouver) had an
altered itinerary. |
Propulsion Problem / Itinerary Change |
| 9.3.06 |
Seven Seas Mariner |
On
March 5, 2006, RSSC
reported to the CDC that an elevated number of Seven Seas Mariner passengers
and crew were experiencing symptoms that were consistent with acute
gastroenteritis. The predominant symptom is diarrhea. On March 12, the ship’s medical staff reported that 13 of
444
(2.93%) crew and 26 of
582 (4.47%) passengers
were ill. The ship left Callao (Peru) Feb
28 and
arrives on March 13 in Fort Lauderdale. |
Illness |
| dd/mm/yy |
Ship |
2005 |
Incident |
| 23.2.05 |
Seven Seas Mariner |
The CDC reports that 1 of 551 passengers (.18%)
and 20 of 444 crew members (4.5%) reported ill during
the
February 12 - 24 cruise disembarking in Ft. Lauderdale. Illness
caused by salmonella. |
Illness |
| 17.1.05 |
Seven Seas Navigator |
A small
electrical fire broke out in the generator room at about 1 AM burning
some electrical
cables to the No. 2 generator and damaging the cables to the control
system of the No. 1 generator. The combined damage caused a
temporary blackout. Power was restored on a shaft generator from the
main engines so the ship is running at lower than normal speeds and is
expected back in Fort Lauderdale Tuesday evening, instead of Tuesday
morning. The following week-long cruise has been canceled.
According to passengers, efforts at compensation for the final
days' disappointments fell short of expectations. (Editor's note:
that experience is consistent with mine -- see Boycott Radisson message. |
Fire Cancelation |
| dd/mm/yy |
Ship |
2004 |
Incident |
| Oct/Nov.04 |
Seven Seas Mariner |
Canceled Cabo an Lucas on several 7-day cruises to the
Mexican Riviera. The ship's propeller had been damaged in Alaska
five months before, forcing the ship to sail at a reduced speed.
Similar adjustments were made for future initineraries until the ship
is dry docked in December. |
Itinerary change |
| 15.3.04 |
Seven Seas Voyager |
The
ship was forced to drop anchor in the middle of Victoria
Harbour (Hong Kong) last week because no berths were
available. Passengers were reportedly upset because they wanted to get
to town by just walking off the ship instead of
having to be tendered ashore. The problem was caused because the
QE II had extended its port call from 2 nights to 3 nights. |
Berthing change |
| dd/mm/yy |
Ship |
2003 and earlier |
Incident |
| 2.12.02 |
Seven Seas Mariner |
It
was reported at the end of a ten day voyage from the
Canary Islands to Fort Lauderdale
that 5 passengers and 16 crew were sickened by salmonella (a
food borne bacteria). |
Illness |
| 27.7.02 |
Seven Seas Mariner |
Engine
problems as the ship was leaving Stockhom caused a
six hour delay. The port call at Helsinki for the next day was
cancelled and the ship sailed directly
to St. Petersburg. |
Engine problems |
| 10.4.02 |
Seven Seas Mariner |
Announced
that the Seven Seas
Mariner will enter an unscheduled dry dock for 24 days to undergo
repairs to one of its two pod propulsion systems. Cruises
scheduled for April 22, April 26, and May 9 are cancelled. |
Cancellation |
| 11.4.00 |
Paul Gauguin |
A 39 year old American tourist
disappeared while the ship was between Tahiti and Raiatea. |
Missing |
| 27.7.99 |
Radisson Diamond |
Ran aground on a sandbar near
Stockholm |
Grounded |